Refund Policy

Cancellation

• • Should any customer place an order through Online Florist Singapore and then need to cancel the order, the cancellation must be made 24 hours prior to the delivery of the order (subjected to a 15% cancellation fee).

 

• • If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

 

• • If the new address is outside of the delivery range and Online Florist Singapore cannot deliver it, only 50% of the order can be refunded.

 

• • In cases that you request for certain flowers to be specially purchased to fulfill your order, once purchased, only 50% of your order value is refundable. Cancellation is not applicable for Third-Party items, such as cakes, ice creams, etc.

 

Returns

If any customer claims an order was not delivered, we ask that we are given at least 24 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order.
If it is determined that Online Florist Singapore did not make the delivery attempt, it is our policy that we will provide you with a refund. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Online Florist Singapore who made the delivery. In almost every case, Online Florist Singapore will gladly replace the arrangement. To request a replacement, Online Florist Singapore must be contacted within 24 hours of the delivery. Bear in mind that flowers and plants are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by Online Florist Singapore. No refunds or replacements will be made for any order should the recipient or sender not notify Online Florist Singapore within 24 hours of the original delivery date.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.