1. Returns & Exchanges

• Returns or exchanges may be requested within 7 days of delivery.

• Items must be unused, unopened, and in original packaging.

• Due to the nature of preserved floral products, change-of-mind returns are subject to a 20% handling/restocking fee.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Preserved flowers and floral arrangements after opening

• Customized or personalized items (including message cards)

• Sale or discounted items

• Gift cards and downloadable products

Preserved flowers are considered delicate, non-resalable items once opened.

3. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery.

• Email: order@artequeen.com

• Please include:

  • Order number

  • Photos of the damaged item and packaging

For confirmed damaged or defective items:

• A replacement or refund will be issued

• A return label will be provided if a return is required

4. Shipping Costs

• Customers are responsible for return shipping on non-defective items.

• Shipping fees are non-refundable.

• If a refund is approved, return shipping costs may be deducted from the refund amount.

5. Refund Processing

• Once your return is received and inspected, you will be notified by email.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Processing times may vary depending on your bank or card issuer.

6. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card company
• Contact your bank

If you have not received your refund:

7. Gifts

• Customers are responsible for return shipping on non-defective items.

• Shipping fees are non-refundable.

• If a refund is approved, return shipping costs may be deducted from the refund amount.

8. Contact Us

For any questions regarding orders, returns, or refunds, please contact us at:
order@artequeen.com